REFUNDS & EXCHANGE POLICY
No Refund Policy – Exchanges Only
At EMBEDDED, we are committed to providing high-quality products and excellent customer service. We understand that sometimes your purchase may not meet your expectations. While we do not offer refunds, we are happy to assist you with an exchange under the conditions outlined below.
Exchange Policy
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Eligibility for Exchange: To qualify for an exchange, the item must be unused, in its original condition, and returned in its original packaging. Items showing signs of wear or damage will not be accepted.
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Exchange Window: You have up to 14 days from the date of delivery to request an exchange. After this period, we will no longer accept exchange requests.
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Exchange Process:
- Contact our customer service team at +27 74 546 1350 (Whatsapp Business) with your order number and details of the item you wish to exchange.
- Our team will guide you through the next steps, including shipping instructions.
- Once we receive the item and verify its condition, we will process your exchange and send the replacement item.
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Shipping Costs: Customers are responsible for the shipping costs associated with returning the item for exchange.
Contact Us
For further assistance or questions regarding our exchange policy, please reach out to us at +27 74 546 1350 Whatsapp Business .
Thank you for shopping with EMBEDDED